1. Scope
This policy applies to purchases from Create Your Dream Services, Inc. (“CYD”). If a written quotation or service-specific agreement contains different cancellation/refund terms, those terms apply to that service.
2. Hosting and recurring plans
You may cancel a recurring hosting or service plan by contacting CYD. Cancellation stops future renewals after it takes effect. Fees already charged for a billing period are non-refundable once that billing period begins, except where required by law or where CYD confirms a duplicate or erroneous charge.
To avoid a future renewal, request cancellation before the next scheduled billing date. Cancelling one service does not automatically cancel separately billed domains, licences, custom work or other services.
3. Domains
Domain registrations, renewals, redemption/recovery fees and completed transfers are generally non-refundable once submitted or completed because they create immediate third-party registry/registrar costs. Confirm spelling, extension and registration details before purchase.
4. Website design and custom work
Custom design, administration and project work may involve deposits, milestones or prepaid labour. Unless a written agreement says otherwise, amounts attributable to work already performed, third-party purchases, licences, domains and committed costs are non-refundable. If a project is cancelled, CYD may charge for completed work and non-cancellable costs; any remaining unearned/uncommitted prepaid amount will be handled under the applicable agreement and law.
5. Provisioned digital services
Setup, migration, configuration, administration and other digital services already substantially performed or provisioned are generally non-refundable once completed, except where required by law.
6. Duplicate or incorrect charges
If you believe you were charged twice or incorrectly, contact us promptly with the transaction date, amount and email associated with the purchase. Verified billing errors will be corrected.
7. Service problems
Please contact CYD before initiating a payment dispute so we can investigate and try to resolve the issue. This does not limit rights available under applicable law or through your payment provider.
8. Refund method
Approved refunds are normally returned through the original payment method where available. Processing time after issuance may vary based on the payment processor and financial institution.
9. Data after cancellation
When hosting, email or another account service ends, access to associated data may end and data may later be deleted. Before cancellation becomes effective, download and retain files, databases, email and other information you need. Domains have separate expiry/transfer rules.
10. Requesting cancellation or refund review
Email support@createyourdream.ca or call 647-991-6031. Include your name, account/domain or service, transaction details where relevant, and the action requested.
11. Statutory rights
Nothing in this policy removes or limits rights or remedies that cannot legally be waived under applicable consumer-protection or other laws.
Effective August 25, 2026 · Last updated August 25, 2026