Dream It. Create It. Launch It.
647-991-6031support@createyourdream.ca
CCreate Your DreamServices, Inc.

CYD BEGINNER GUIDE • BUSINESS EMAIL

Create your email.
Connect everywhere.

Enter Plesk through your CYD account, create a professional mailbox, and add it to the mail apps you already use.

Create a MailboxConnect a Device
  • Complete beginners
  • Secure IMAP setup
  • Major mail platforms
!

Use the mailbox password: the password created for name@yourdomain.ca may be different from your CYD account password. Never send either password by email.

PART 01 • OPEN PLESK

Start from your CYD account.

You do not need to remember a separate control-panel address. Begin at CreateYourDream.ca and use the secure account path.

01CYD Accountcreateyourdream.ca/account
→
02Secure Sign-InOne-time email link
→
03Manage HostingChoose your service
→
04PleskMail management

PART 02 • SETTINGS

Use the same core settings everywhere.

Replace the examples with your real domain, email address, and mailbox password. These secure settings work with most modern mail apps when mail.yourdomain.ext is the hostname assigned to your domain.

Choose your device
SECURE MAIL PROFILEIMAP
Email address
name@yourdomain.ext
Username
name@yourdomain.ext
Password
Your mailbox password
Incoming server
mail.yourdomain.ext
IMAP · Port 993 · SSL/TLS
Outgoing server
mail.yourdomain.ext
SMTP · Port 465 · SSL/TLS
SMTP authentication
Required
ALTERNATE OUTGOING

Port 587 with STARTTLS when shown by Plesk or required by the mail app.

PART 03 • CONNECT YOUR APPS

Choose where you read email.

App labels vary by software version. If automatic setup fails, choose manual setup, Other, or IMAP and enter the secure profile above.

●
APPLE

iPhone & iPad

  1. Open Settings → Apps → Mail.
  2. Choose Mail Accounts → Add Account.
  3. Select Other → Add Mail Account.
  4. Enter your name, full email address, mailbox password, and description.
  5. Choose IMAP. Enter mail.yourdomain.ext for both servers.
  6. Use the full email address as both usernames. Save after verification.

Some iOS versions show Mail directly in Settings or under Passwords & Accounts.

S
ANDROID

Samsung Email

  1. Open Samsung Email and choose Add account.
  2. Select Other.
  3. Enter the full email address and mailbox password.
  4. Choose Manual setup → IMAP account.
  5. Enter the incoming and outgoing servers, secure ports, and full usernames.
  6. Keep Authentication required enabled for SMTP, then sign in.
M
ANDROID

Gmail App

  1. Open Gmail and tap your profile picture.
  2. Choose Add another account → Other.
  3. Enter the full email address and choose manual setup if requested.
  4. Select Personal (IMAP).
  5. Enter the mailbox password and mail.yourdomain.ext for incoming mail.
  6. Enter the same hostname and authenticated account details for outgoing mail.
O
WINDOWS & MAC

Microsoft Outlook

  1. Open Outlook and choose Add Account.
  2. Enter the full email address.
  3. Open Advanced options and choose manual setup when needed.
  4. Select IMAP.
  5. Enter the incoming and outgoing server settings from this guide or Plesk.
  6. Enter the mailbox password. Ensure outgoing authentication is enabled.

Menus differ between Classic Outlook and New Outlook. Look for Advanced setup or IMAP.

O
IOS & ANDROID

Outlook Mobile

  1. Open Outlook and tap the account avatar.
  2. Open Settings and choose Add Mail Account.
  3. Enter the full email address, then choose IMAP.
  4. Turn on advanced settings if the fields are hidden.
  5. Enter both servers, secure ports, full usernames, and the mailbox password.
  6. Save and allow Outlook to verify the connection.
●
MACOS

Apple Mail

  1. Open Mail and choose Mail → Add Account.
  2. Select Other Mail Account.
  3. Enter your name, full email address, and mailbox password.
  4. If automatic detection fails, choose IMAP.
  5. Use mail.yourdomain.ext for incoming and outgoing servers.
  6. Save, then test sending and receiving.
T
WINDOWS, MAC & LINUX

Thunderbird

  1. Open Account Settings and add an existing mail account.
  2. Enter your name, full email address, and mailbox password.
  3. Choose Configure manually if detection is incorrect.
  4. Select IMAP port 993 with SSL/TLS.
  5. Select SMTP port 465 with SSL/TLS or the alternate shown by Plesk.
  6. Use the full email address for both usernames, then retest.
↗
ANY BROWSER

Webmail

  1. Open Mail in Plesk.
  2. Choose the webmail icon beside the email address.
  3. Alternatively, open the webmail address enabled for your domain.
  4. Sign in with the full email address and mailbox password.
  5. No mail-app configuration is required.
webmail.yourdomain.ext

FINAL CHECK

Test both directions.

A successful sign-in does not prove that both incoming and outgoing mail are working. Complete this short test before relying on the mailbox.

  1. 01
    Send outSend a message from the new mailbox to a different address you can access.
  2. 02
    Reply backReply from the other address and confirm the response arrives in the new mailbox.
  3. 03
    Check SentConfirm the original message appears in Sent on your other connected devices.
  4. 04
    Verify identityConfirm the From address shows the complete professional email address.

TROUBLESHOOTING

Business email FAQ.

Use these answers when an app asks for a setting you do not recognize or a connection test fails.

STILL STUCK?

Personal CYD support.

Send the app name, device, email address, and exact error message. Never send your password.

support@createyourdream.ca →

Use the complete email address, such as name@yourdomain.ca, for both the incoming and outgoing username.

Use IMAP with port 993 and SSL/TLS. For outgoing mail, use SMTP with port 465 and SSL/TLS, or port 587 with STARTTLS when directed by Plesk. SMTP authentication must be enabled.

Use mail.yourdomain.ext for both servers when that hostname is shown for your CYD mailbox. If Plesk displays a different certified hostname, use the exact value shown in Mail Client Setup.

Choose IMAP for phones, computers, and multiple devices because messages and folders stay synchronized with the server. POP downloads mail differently and is not recommended for this guide.

Check that SMTP authentication is enabled, the outgoing username is the full email address, the mailbox password is correct, and the selected SMTP port and security type match Plesk.

Do not ignore a certificate warning. Confirm that the server name exactly matches the hostname shown by Plesk, then contact CYD support if the warning remains.

Open Mail in Plesk and choose the webmail icon beside the mailbox, or visit the webmail address enabled for the domain. Sign in with the full email address and mailbox password.

Update the saved password on every phone, computer, and mail app connected to that mailbox. Apps using the old password will stop sending or receiving.

OFFICIAL REFERENCES

This guide follows current Plesk Obsidian mail documentation.

Create Mail Accounts ↗Mail Client Setup ↗Plesk iPhone Guide ↗Plesk Webmail Guide ↗